Terms of Service

Your agreement with Molnex consists of these Terms of Service, the Privacy Policy, and any ordering document or plan selection made in the product. If your organization has signed a separate master services agreement or statement of work with Molnex, that document prevails where it conflicts with these terms.

Molnex provides a multi-tenant content platform — workspaces, applications (including the Digital Asset Manager), user and permission management, storage, sharing, and integrations with third-party storage providers — together with related AI infrastructure. Features vary by plan and evolve over time; we may improve or modify the Service provided we do not materially reduce its core functionality during a paid term.

• You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account.
• Workspace administrators control membership, roles, permissions, storage connections, and content in their workspace, and are responsible for those choices.
• You must be at least 16 years old and legally capable of entering into this agreement.

You own your content.Assets, files, and metadata you store or link in the Service (“Customer Content”) remain yours. Molnex claims no ownership of Customer Content.

You grant Molnex a limited, non-exclusive license to host, process, transmit, and display Customer Content solely as needed to provide the Service — storing files, generating thumbnails and renders, resolving permissions, and serving share links you create. This license ends when the content is deleted from the Service, except for transient backups purged on a rolling basis.

You are responsible for ensuring that you have the rights to the content you upload or link, and that your use of it complies with applicable law.

The Service can connect to storage you control — S3-compatible object storage, Dropbox, Google Drive, and Microsoft OneDrive/SharePoint. For these connections:

• You warrant that you are authorized to connect the account or bucket and to make its content available to your workspace.
• Molnex accesses connected storage only on your instruction, as described in the Privacy Policy.
• Your use of a third-party provider remains governed by that provider’s own terms. Molnex is not responsible for the availability, performance, or data handling of third-party providers, nor for content lost or changed in storage that you control.
• When your own storage serves as a workspace’s backend, you are responsible for its durability, capacity, and access control at the provider level.

You agree not to:

• upload, link, or share content that is unlawful, infringing, or that you lack rights to;
• probe, disrupt, or circumvent the Service’s security or permission model, or access another tenant’s data;
• use the Service to distribute malware or send unsolicited communications;
• resell or provide the Service to third parties except as your plan expressly allows;
• impose unreasonable load on the Service outside documented limits.

We may remove content or suspend access where reasonably necessary to address a violation, and will notify the workspace administrator unless prohibited by law.

The Service lets you create public share links to selected content. Anyone with a link can access the shared content until the link expires or is revoked. You are responsible for what you share and with whom; treat share links like the access grants they are.

• Paid features are billed per the plan and components selected in the product (applications, seats, storage, and add-ons). Prices are shown before you commit.
• Subscriptions renew automatically for successive terms unless cancelled before renewal. Fees are non-refundable except where required by law.
• We may change prices with at least 30 days’ notice, effective from your next renewal.
• Late or failed payment may lead to downgrade or suspension after reasonable notice.

Consulting, pipeline development, custom integrations, and similar professional services are provided under a separate statement of work. Where a statement of work references these terms, they apply to the engagement except as the statement of work provides otherwise.

The Service — its software, design, and documentation — is owned by Molnex and its licensors and is protected by intellectual property law. We grant you a non-exclusive, non-transferable right to use it for the term of this agreement. Feedback you provide may be used to improve the Service without obligation to you.

We aim for high availability but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. Support is provided as described for your plan ([email protected]). Service-level commitments, where offered, are set out in the applicable ordering document.

Except as expressly stated in these terms, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including fitness for a particular purpose and non-infringement. Molnex does not warrant that the Service will be error-free or that content stored in systems you control will be preserved.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Each party’s total aggregate liability under this agreement is limited to the amounts paid or payable by you for the Service in the 12 months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, including for willful misconduct or gross negligence.

• You may stop using the Service and delete your workspace at any time.
• Either party may terminate for material breach not cured within 30 days of notice.
• We may suspend access immediately where necessary to protect the Service or comply with law, with notice as soon as practical.
• After termination, workspace data is deleted as described in the Privacy Policy. Export your content before the workspace closes; sections that by nature survive termination (including ownership, liability limits, and governing law) do so.

These terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria — except where the mandatory consumer or data-protection law of your country of residence provides otherwise.

We may revise these terms as the Service evolves. Material changes will be announced on this page, in the product, or by email at least 30 days before they take effect. If you continue using the Service after the effective date, the revised terms apply; if you object, your remedy is to stop using the Service before then.

Molnex Ltd., Sofia, Bulgaria. Legal notices: [email protected]. Sales: [email protected]. Support: [email protected].